Retail News

UPS’ Happy Returns comes to TikTok Shop

Reported by Retail Dive, Max Garland on Oct 20, 10:48 AM ET

Pacsun and Everlane are among the retailers tapping into the new integration ahead of the post-holiday returns rush. Given customer returns cover billions of dollars' worth of products annually, sellers and the marketplaces hosting them are pursuing returns options that aid shopper convenience and limit processing costs for merchants . For TikTok Shop, the Happy Returns collaboration will help make returns "faster, hassle free, and more trustworthy," Patrick Nommensen, TikTok Shop’s president of strategic initiatives, said in the announcement. Participating retailers can use Happy Returns whether they fulfill their TikTok Shop orders themselves or use the platform's in-house services.

Read the full story at Retail Dive

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