Retail News

Walmart welcomes external AI agents — with some guardrails

Reported by Retail Dive, Dani James on Oct 22, 12:14 PM ET

The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms. Walmart’s latest agentic AI efforts solidify its approach to further develop relationships with external AI systems, in addition to building out its own AI agent. The company was one of the first major retailers to integrate purchasing with OpenAI’s ChatGPT and joined forces with Google’s Gemini earlier this year. Additionally, Walmart has continued to tout the success of its Sparky AI assistant since launching in 2025.

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More Retail News

Beyond Yoga aims to have ‘many’ stores. They’ll probably be yellow.

David’s Bridal to spin off Pearl into stand-alone, publicly traded company

EBay cuts 1K jobs, downsizing for the second time this year

Tractor Supply taps former Home Depot exec as chief digital, technology officer

Why customers are fed up with AI chatbots

Amazon eyes 300K holiday hires